Privacy Policy

Last updated: March 2026 | Modern GABBAR takes your privacy seriously.

Modern GABBAR ("we", "our", "platform") helps Indian citizens file and resolve their grievances. This policy explains how we collect, use, and protect your personal data. This policy is compliant with India's IT Act 2000, IT (Amendment) Act 2008, and DPDP Bill 2023.

Information We Collect

  • Account information: name, email address, phone number when you register.
  • Complaint data: narratives, locations, evidence files, and related documents you submit.
  • Usage data: pages visited, features used, and interactions with our AI assistant Arki.
  • Device information: browser type, IP address, and timezone for security purposes.
  • Profile data: city, state, preferred language, and notification preferences you provide.

How We Use Your Information

  • To file and track your complaints with relevant government departments and authorities.
  • To generate AI-powered complaint letters, RTI applications, and legal documents.
  • To send you status updates, escalation alerts, and proactive notifications about your complaints.
  • To match you with relevant social workers and community resources.
  • To improve our AI models and platform features based on anonymized usage patterns.
  • To comply with legal obligations under Indian law including the IT Act 2000 and DPDP Bill 2023.

Data Security

  • All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
  • Anonymous complaints are stored without personally identifiable information.
  • Evidence files are stored in secure, access-controlled cloud storage.
  • We conduct regular security audits and vulnerability assessments.
  • Access to personal data is restricted to authorised personnel on a need-to-know basis.
  • In the event of a data breach, we will notify affected users within 72 hours as required by law.

Data Sharing

  • We do NOT sell your personal data to any third parties, ever.
  • Complaint data may be shared with relevant government departments as part of the complaint process.
  • We may share data with verified social workers only when you explicitly request their assistance.
  • Anonymized and aggregated data may be used for public interest reporting on civic issues.
  • We may disclose data to comply with court orders or lawful government requests.
  • Our AI partners (LLM providers) process complaint text to generate documents — governed by their privacy policies.

Your Rights

  • Right to Access: You can request a copy of all personal data we hold about you.
  • Right to Correction: You can update or correct your personal information at any time via your Profile.
  • Right to Deletion: You can request deletion of your account and associated data by emailing privacy@moderngabbar.com.
  • Right to Portability: You can request your complaint data in a machine-readable format.
  • Right to Object: You can opt out of non-essential communications via your Profile notification settings.
  • Rights under DPDP Bill 2023: Additional rights as provided under India's Digital Personal Data Protection legislation.

Cookies & Tracking

  • We use essential cookies to maintain your login session and language preferences.
  • We use analytics cookies to understand how users interact with the platform (anonymized).
  • We do not use third-party advertising cookies or cross-site tracking.
  • You can manage cookie preferences via your browser settings.
  • Local storage is used to save your in-progress complaint drafts for your convenience.

Privacy Questions?

For any privacy-related questions or requests, contact us at:

privacy@moderngabbar.com